Effective Date: Sep 10 2025
Last Updated: Sep 10 2025

At ScaleBrand10x, we value transparency and fairness. This Refund & Cancellation Policy outlines how cancellations, refunds, and payments are handled for our services.

1. Scope

This policy applies to all services provided by ScaleBrand10x, including but not limited to:

• Website design and development

• Advertising and performance marketing

• Retention marketing (Email, SMS, WhatsApp)

• Ad creative production

• AI agent development

• App development

2. Deposits & Upfront Payments

• Most projects require a deposit (typically 50%) before work begins.

• Deposits are non-refundable, as they cover initial planning, research, and resource allocation.

3. Project Cancellations

• If a client cancels before project work has started (after deposit), no additional payment is due.

• If a client cancels after work has started, ScaleBrand10x reserves the right to bill for work completed up to the cancellation date.

• Completed deliverables (designs, creatives, code, strategies) will be handed over only once outstanding payments are cleared.

4. Retainer & Ongoing Services

• Retainer-based services (ads management, email marketing, etc.) require monthly prepayment.

• Cancellations must be requested at least 14 days before the next billing cycle to avoid being charged for the following month.

• No partial refunds are offered for unused days within a billing cycle.

5. Refunds

• Due to the nature of digital services, refunds are generally not provided once work has begun.

• Refunds may only be considered if:

  • A duplicate payment was made in error.

  • Services were not delivered as agreed in a signed contract.

6. Service Guarantees & Results

• While we aim for the best results, ScaleBrand10x does not guarantee specific outcomes such as ad ROAS, traffic levels, or revenue growth.

• Performance depends on multiple factors beyond our control (e.g., client budgets, market conditions, algorithm changes).

7. Dispute Resolution

• Any disputes must be raised in writing within 7 days of service delivery.

• We will work with clients in good faith to resolve issues promptly.

8. Contact Us

For questions regarding cancellations or refunds, please contact us at:

📧 hello@scalebrand10x.com
📍 Toronto, Canada